One of the Leading Smart Home Device Stores in Malaysia Implemented YalaTech ESL Solution

iGadgets is one of the biggest consumer electronics retail stores in Malaysia, with more than 10 branches, serving a whopping 5 millions of Malaysian customers every month. Even in this booming era of online shopping, Gadgets still manages to survive. However, in order to further stabilize and expand their business, it needed to transform its business practice.

Business needs

In-store price automation to save cost;

Easy promotion;

Online and offline pricing synchronization.

Centralized management;

Improve in-store management efficiency;

Improved customer service;

Ability to have QR code on each product providing more information to customers, such as ratings and reviews.

Solutions

YalaTech ESL management system enables iGadgets to manage every outlet seamlessly. Not only that, pricing in all stores is now uniformed and synchronized with their online stores, making their customer’s shopping experience hassle-free.

Benefits

HQ controlled operations;

Low infrastructure cost from using our ESL labels;

Accurate and fast price updating;

Improved customer service;

Sync online-offline price.

Outcomes

As we all know, consumer electronics price changes so frequently that even a simple task like updating price task could become tedious. Not only that, due to the booming era of online shopping, demand for a more pleasant in-store customer service and an overall better shopping experience is now in its record-high.

With YalaTech electronic shelf label solution, iGadgets are now ready with their new in-store look and to provide a better customer service to their customers.